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Hotel Director — Cruise Ship (Caribbean itinerary)

Employer verified · Aug 28, 2026 — Company registration and an authorised contact were checked by SeaTalent.

Published

Hotel Director · Cruise ship · Americas, Miami

Contract
Rotational· OTHER
Starts
Minimum experience
10 years
Embarkation port
Miami
Job reference
7A3F
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About the role

We are looking for a hotel director to run the entire hotel operation aboard our 3,600-passenger cruise ship on seven-night Eastern and Western Caribbean itineraries out of Miami. You will carry overall responsibility for housekeeping, food and beverage, guest services, retail and entertainment departments, reporting directly to the master on hotel matters and to the shoreside VP of Hotel Operations on revenue and guest satisfaction targets.

Contracts run seven months with paid leave between rotations; embarkation and disembarkation are both arranged through Miami. We expect a leader who can run a 300-person hotel department across a diverse international crew, hold department heads accountable to service standards, and manage a multi-million-dollar onboard revenue budget without daily oversight.

Responsibilities

  • Overall leadership of housekeeping, F&B, guest services, retail and entertainment
  • Hotel department budget and onboard revenue management
  • Guest satisfaction score tracking and service recovery
  • Department head performance management across a 300-person team
  • Coordination with the master on muster and hotel safety drills
  • Shoreside reporting on hotel KPIs each voyage

Requirements

Required certificates

  • STCW Basic Safety TrainingSTCW_BASIC
  • ILO/MLC Medical CertificateMLC_MEDICAL
  • Crowd ManagementCROWD_MANAGEMENT

Preferred certificates

  • Food Hygiene Level 2FOOD_HYGIENE_L2

Language requirement

  • English · C1
  • Spanish · B1

Visa requirement

  • US C1/D

Benefits

  • Seven months on, paid leave between contracts
  • Flights and transfers
  • Full medical cover while on contract
  • Senior officer accommodation

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