Guest Services Manager — Cruise Ship (Caribbean itinerary)

We are looking for a guest services manager to run the front desk, guest relations and disembarkation logistics on our 3,000-passenger cruise ship, sailing seven-night Western Caribbean itineraries out of Miami. You will manage a 24-hour front desk team, resolve billing and cabin disputes, and coordinate the disembarkation flow for up to 3,000 guests on turnaround day.

Crowd Management training, STCW Basic Safety Training and a current ILO/MLC Medical Certificate are required. We are looking for someone with at least five years of guest-facing hospitality management, ideally on a large passenger vessel or a comparable hotel front-office role, with enough Spanish to support a largely Latin American front desk team.